Job Summary
- Maximize the customer experience with ABSA by providing fast, accurate and continuous customer service.
- Monitor remote ATM Uptime and ensure those that are down and need replenishment are seen by the custodians or service providers.
- Ensure ATM reconciliations and regularizations of identified cash difference within the SLA.
- Ensure that Customers Complaints are resolved within the SLA and in line with Absa’s Standards.
- Ensure that all transactions are captured accurately on the systems, FCR and SharePoint
Job Description
- Comply with Cash management procedures as prescribed.
- Comply with ATM Management Manual procedures as prescribed.
- Adhere to the necessary control measures to prevent fraud, and cash failures. Report to the treasurer any suspicion in accordance with the Anti-Money Laundering controls.
- Conduct the cash conference/count \”in accordance with cash management procedures, including the physical security of the amounts on their liability according to the defined procedures.
- Ensure completeness of all mandatory training.
- Ensure ATM replenishment according to approved cash limit and propose reviews where necessary.
- Investigate Complaints and provide the need feedback to customers within SLA.
- Guarantee of high level of ATM availability – 95%.
- Guarantee ATM CIT costs as well as electricity costs are aligned to STP.
- Collect bank cards held at ATMs and deliver at branches within 72h;
- Ensure all transactions are captured accurately on the systems, FCR and SharePoint.
- Comply with development objectives as agreed in PD.
- Proactively identify personal development areas and skills needed.
- Keep up-to-date on all Circular and Policies and [procedures within ABM.
- Understand ABM systems and applicable equipment.
- Work together with IT, CRES, Channel, RBB and other stakeholders to deliver exceptional performance across.
Education
- Certificado de Educação e Formação Profissional (FETC): Estudos de Negócios, Comércio e Gestão (Obrigatório).
Link de Candidatura: https://absa.wd3.myworkdayjobs.com/pt-BR/ABSAcareersite/job/Cash-Management-Teller_R-15972581-1?source=LinkedIn&locationCountry=7f514f8f47894bc797c5772adbddbb25
